Skip to content

Overview

Using the Integration capabilities on Hire2Retire you can create various entities including Incident, Change Request BMCHelix for various employee lifecycle changes.

BMCHelix on Hire2Retire

Figure 1. BMCHelix on Hire2Retire

Configuring Entities to be created on BMCHelix

Create Entities

You can create one or more Entities of any type on each employee lifecycle event. The summary table will show you all the entities configured to be created along with the lifecycle operation for which they will be created.

BMCHelix on Hire2Retire

Figure 2. Creating multiple entities for BMCHelix on Hire2Retire

Choose Operation(s)

You can create Entities in BMCHelix on the following Employee Lifecycle operations:

  1. New Hire/Rehire Onboard
  2. New Hire/Rehire Preboard
  3. Update
  4. Terminate
  5. All type of Leave ( Long Term, FMLA, Security Discipline, Legal )

BMCHelix Operations

Figure 3. Configure employee lifecycle operations for BMCHelix

Entity Attributes

Entity Summary

Entity Summary serves as the primary headline or title of the Entity, providing a snapshot of its content or issue. You can provide a summary for each Entity you are configuring, the summary will be visible along with the Entity type and operations on the summary table. The Entity Summary is not populated on BMCHelix.

Select Entity

You can select the Entity to create among the following:

  1. Incident
  2. Change Request

BMCHelix Operations

Figure 4. Entities for BMCHelix

Requester

BMCHelix requires a 'Requester' for change Request entity created. You can select a requester using:

Requester Name You can select any of the requesters currently present on the BMCHelix. BMCHelix Configure Request

Figure 5. Configuring the attribute Requester Name for BMCHelix on Hire2Retire

Requester Email You can provide Email of the requester. You can use this option to map the email of the requester.

BMCHelix Configure Request

Figure 7. Configuring the attribute Email in requester for BMCHelix on Hire2Retire

Customer

BMCHelix requires a 'Customer' for incident entity created. You can select a customer using:

Customer Name You can select any of the customers currently present on the BMCHelix. BMCHelix Configure Request

Figure 5. Configuring the attribute Requester ID for BMCHelix on Hire2Retire

Customer Email You can provide Email of the requester. BMCHelix Configure Request

Figure 7. Configuring the attribute Email in requester for BMCHelix on Hire2Retire

Select attributes

You can select the attributes of the entity(s) that you want to populate. You can map values from the AD to populate these attributes. You can also use Hire2Retire's powerful data transformation capabilities using Excel Style functions. Apart from the default attributes visible on Hire2Retire, if you add any other custom attribute(s) on the BMCHelix portal, it will be visible on the Hire2Retire and you can populate it accordingly.

Example

Given below is an example to create entity(s) on BMCHelix using Hire2Retire. In this example, whenever a new employee is onboarded a Request Service is created on BMCHelix to provision them with the necessary hardware essential to perform their job, hence the New Hire/Rehire Onboard operation is selected.

You can provide the entity summary and select the available attributes. Here, a custom dropdown attribute named Priority, Location Company,Impact for Change Request and Incident Type, Impact, Urgency for Incident is added on the BMCHelix portal and is populated on Hire2Retire.

The Request for someone else checkbox allows to make this request service for any other existing employee. You can also add any additional attributes apart from the default attributes using '+' sign. Refer to the example workflow images available below.

BMCHelix Configure Request