Create Record

The ServiceNow App on Hire2Retire integrates with ServiceNow, enabling automated record creation in ServiceNow tables as part of Hire2Retire workflows. This integration simplifies service management processes by eliminating manual data entry and ensuring accurate, consistent information transfer between systems. Record creation can be triggered based on one or more lifecycle events in Hire2Retire.

Note: If you do not find the table in the Select Table dropdown, follow the steps to create an Import Set web service in ServiceNow.

Configuring Create Record

The following example automates the creation of onboarding tasks in ServiceNow based on incoming HR data. Specifically, it monitors “Onboard” and “Hire” lifecycle events in Hire2Retire and, upon detection, automatically generates a task in the Task table for the respective employee.

Figure 1. Creating a Record in ServiceNow App

The task is assigned to the Premises security team to register the new employee for their biometric entry system.

Figure 2. Mapping HR attributes during record configuration in ServiceNow App

By automating this step, the process reduces manual tracking, improves compliance, and ensures that all new hires complete biometric registration in a timely and consistent manner.