Review Policy

The Review Policy page allows ServiceNow App administrators to configure the policy to select reviewer(s) for any review event. The policy is applied when a new review event is created and not re-evaluated if the event is updated later.

Figure 1. Review Policy on ServiceNow App

Policies

You can configure one or both of the following approval methods:

• Approval by the employee’s Manager:
  When enabled, the manager of the employee associated with the event can approve the event. The event will be approved or rejected based on the manager’s action. The manager's details are fetched from the HR data. If the Manager's account is not available in ServiceNow, any user with the Hire2Retire Admin role can review the event.

• Approval by a member of a group:
  When enabled, all members of the selected group can approve the employee event on ServiceNow. Any group member can approve or reject it.

When multiple reviewers are assigned, an action taken by any one reviewer (approval or rejection) is considered final and processed. Users with the Hire2Retire Admin role can review any event.