Assign Catalog Items

Hire2Retire integrates with ServiceNow to automate the creation of catalog item requests. This allows organizations to request one or more ServiceNow catalog items in a single workflow, typically during onboarding, offboarding, or role changes.

Common use cases include provisioning equipment, granting access, or requesting software based on the employee’s role or profile.

Assign Catalog Items

The Catalog Item action in the Hire2Retire IGA (ServiceNow App on Hire2Retire) enables automatic creation of ServiceNow catalog requests based on lifecycle events such as onboarding and profile updates.

Policy Configuration

You can specify condition(s) based on the user's AD attributes and group memberships to control when the Catalog Item action is triggered. The action will be processed if the user has been added or removed from the specified groups or if certain attributes match defined conditions.

Figure 1. Define Policy to request Catalog Items

Configuring Catalog Items

You can configure multiple catalog items within a single request. For example, when a new employee is onboarded in the QA Automation team, Hire2Retire can automatically create a single request with multiple catalog items on ServiceNow. These items may include a laptop, development tools, and multiple mobile devices (e.g., 4 phones and 2 tablets) to support cross-platform testing.

You can configure catalog item variables and map values directly from Hire2Retire attributes. This allows you to tailor each item request to the employee's specific roles and requirements. You can also add additional variables to catalog items using the + sign. Refer to the example workflow images available below.

Figure 2. Creating a Catalog Items Request

Figure 3. Selecting Catalog Items

Figure 4. Configuring Catalog Items Request