Setup Mail Forwarding in Hire2Retire

When an employee is on leave, you can configure your Hire2Retire workflow to set up mail forwarding. Mail Forwarding ensures that important emails sent to the employee's mailbox are automatically redirected to a designated recipient, such as the employee’s manager or a distribution list. This prevents communication gaps and ensures that critical messages are not missed during the employee's absence.

Setup Mail Forwarding on Leave

Note - This feature will be available only if an extension attribute is selected in Choose an extension attribute to track lifecycle state changes on HR to Entra ID Profile Map page.

Figure 1. Extension Attribute to track lifecycle state changes.

While configuring leave on Hire2Retire workflow, you can tick the checkbox Setup Mail Forwarding to use this functionality. This feature can be configured for all four leave types: Long-Term Leave, FMLA, Legal, Security and Discipline.

Figure 2. Setup Mail Forwarding on Leave

Configuring the Setup Mail Forwarding feature

1. Define conditions based on HR attributes to setup mail forwarding - Based on the provided conditions, only selective employee's mailbox will have mail forwarding enabled.

2. Select Forwarding Option - Choose one of the following options using the available radio buttons:

   • Forward to Manager - Emails will be forwarded automatically to the employee’s assigned manager.

   • Forward to User or Distribution List - Enter the email address of a specific user or distribution list to receive forwarded emails.

     

     Figure 3. Forward to User or Distribution List