Connection

Jira Service Management on Hire2Retire uses Basic Authentication.

Please refer to the document Basic auth for rest APIs to know more about Basic Authentication in Jira Service Management.

We at RoboMQ pay utmost attention to keep your account secure. See our Security and Privacy Policies to learn more about how RoboMQ handles your account access.

Permission	Description
ASSIGNABLE USER	Ability to assigned to issues
ASSIGN ISSUES	Ability to assign issues to other people
CREATE ISSUES	Ability to create issues
MODIFY REPORTER	Ability to modify the reporter when creating or editing the issue

Learn about all permissions required to use Jira Service Management on Hire2Retire.

Link Jira Service Management account on Hire2Retire

Link Jira Service Management with Service Account

Jira recently introduced the concept of using a Service Account for integrations instead of a regular user account.

Using a normal user account for automation (especially in Jira Service Management) can clutter the inbox and impact operational visibility.

Learn about Jira Service Account

Step 1. Specify your Jira Site URL. For using a service account the Site URL in the connection should be in the following format: https://api.atlassian.com/ex/jira/{{cloudID}}

Figure 1. Creating Connection for Jira Service Management on Hire2Retire

To find the Cloud ID, you can follow these steps:

• Visit https://home.atlassian.com/

• Once the page loads, the Cloud ID will appear at the end of the browser URL

  Figure 2: Jira Cloud Id

Step 2 The username should be the email and not the Service Account Name.

Figure 3: Username for Email

Step 3 Enter your Jira Service Management Auth Token.

Note : When creating the API token for the service account, the following classic scopes need to be included: read:jira-user, read:servicedesk-request, write:servicedesk-request.

Link Jira Service Management using a user account

Step 1. Specify your Jira Site URL. When you open your Jira Service Management account on the browser, you can find the Jira Site URL as https://myDomainName.atlassian.net.

Figure 4. Creating Connection for Jira Service Management on Hire2Retire

Step 2 Enter your Jira Service Management Username which is generally your email Id.

Step 3 Enter your Jira Service Management Auth Token.

How to get Auth Token?

1. Login to your Jira Service Management Console.

2. Click Create API token.

   

   Figure 5. API Token generation for Jira Service Management

3. From the dialog that appears, enter Label which can be any name you want to give for your token, and click Create.

4. Click Copy, then paste the token on Hire2Retire.

   

   Figure 6. API Token for Jira Service Management