ServiceNow Connection

ServiceNow can be connected to Hire2Retire using Basic Authentication. Once connected, Hire2Retire can create and manage ServiceNow tasks for access-related actions using the configured account.

Please refer to the document Basic auth for rest APIs to know more about Basic Authentication in ServiceNow.

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Object	Permission
User account	To interact with all records

View all permissions that users can have to access entities in ServiceNow.

Link ServiceNow Account

In this step, you can view existing ServiceNow connections created during Lifecycle configuration and select one to use in Access Certification.

Figure 1. Select Connection for ServiceNow on Access Certification

Add Connection

To link your ServiceNow account using Basic Authentication, first specify your ServiceNow Instance URL.

Figure 2. Authentication Form for ServiceNow Basic Authentication on Access Certification

What is an Instance URL?

When you open ServiceNow, you will see a URL such as https://abc.service-now.com. This is your Instance URL used to connect Hire2Retire with your ServiceNow instance.

Figure 3. Instance URL for ServiceNow

Next, enter the username and password of an account with required privileges to create tasks in the Task table. These credentials are used to authenticate and establish the connection with ServiceNow.

Figure 4. Username and Password for ServiceNow to authenticate