Skip to content


Using the Provisioning on Hire2Retire you can provision and deprovision users on SailPoint. Read the official documentation of SailPoint here.

SailPoint Application on Hire2Retire

Figure 1. SailPoint Application on Hire2Retire

Define Role Definition

Provisioning Type

Define Role(s)

You can assign a Role to any user based on their AD attributes. You can define complex conditions using AND and OR logic. You can also use the Group memberships in AD to define Roles. For example, In Figure 2 the rules are defined on the basis of Department (Contains). If the rules are passed then only user(s) will get provisioned. If no rule passes and the user(s) is present in SailPoint then deprovisioning is performed for the user(s).

SailPoint ScimManager Table1

Figure 2. Provision users with following rule definitions

Map the rules defined in first table with the Roles provided by SailPoint.

Freshservice ScimManager Table2

Figure 3. Role to SailPoint Role Mapping

You can also select default roles in SailPoint. For if and only if 'Developer' Role is passed and it is not mapped in the second table then the selected default SailPoint Roles will be assigned to the user(s).

Freshservice ScimManager Default Roles

Figure 4. Default Role in SailPoint to add to rest roles

Process All Employees

All user(s) will be provisioned on SailPoint.

SailPoint ScimManager Process All Employees

Figure 5. Process All Employees

Provision User

You can decide to either provision or deprovision user(s) using Provisioning.

You can provision one or more user(s) according to the requirement. User(s) can be created, updated or reactivated in provisioning operation. You can deprovision one or more user(s) according to the requirement. User(s) can be terminated in deprovisioning operation.

SailPoint Form Operations

Figure 6. Configure lifecycle operations for SailPoint

Map attributes on SailPoint

You can populate a user's profile in SailPoint by mapping attributes incoming from the AD. You can also use Hire2Retire's powerful data transformation capabilities using Excel Style functions.

SailPoint Form Attributes

Figure 7. Select SailPoint attributes