Access Certification - Service Desk Remediation¶
Hire2Retire Access Certification supports ticket-based remediation for application access by integrating with Service Desk platforms. For each rejected application access, a ticket is created in the configured Service Desk application. Hire2Retire tracks the status of the ticket and marks the Application Access Remediation Status as Fixed when the corresponding ticket is marked complete on the Service Desk portal.
You can configure both the ticket details and the completion criteria used by Hire2Retire to determine when the Application Access Remediation Status is marked as Fixed.
Ticket Completion Tracking¶
Hire2Retire continuously monitors the completion of the tickets created for application access remediation. You can define which ticket attribute and value indicate that the ticket is completed.
When the configured attribute matches the specified value, Hire2Retire automatically updates the associated application remediation status as Fixed, depending on the case. For example, if the attribute Status and value Resolved are configured as the completion criteria, the Application Access Remediation Status will be marked as Fixed when the ticket status changes to Resolved.
Ticket status updates may take up to 30 minutes to sync with Hire2Retire.
Ticket Details for Access Remediation¶
You can configure the information included in Service Desk tickets created for access remediation. Some fields are pre-populated by default and can be updated if required. Additional ticket attributes can be added using the + option located at the bottom right corner of the form.
