ServiceNow App User Provisioning

Contact Provisioning

You can manage provisioning of ServiceNow user accounts using the ServiceNow App. The accounts can be provisioned when a contact is hired or when the role changes. Similarly, the account can be deprovisioned on role changes or termination.

The ServiceNow App supports seamless provisioning of user accounts in ServiceNow. This functionality enables automatic creation, updating, or deactivation of ServiceNow user accounts based on predefined policies. Provisioning or deprovisioning actions are triggered by any contact lifecycle event within Hire2Retire.

Contact Provisioning Criteria

Figure 1. Role-based provisioning configuration in ServiceNow App

You can provision ServiceNow accounts for all your employees based on their profile attributes. You can define complex conditions to assign Profiles using AND and OR logic based on an employee's IdP attributes or Group memberships in the IdP.
For example: Contacts with Department Sales and Title Sales Officer will be assigned the Sales Manager Profile. Contact(s) with the Department Audit and Title Manager will be assigned the Audit profile. Only contacts who are assigned a profile will get an account provisioned in ServiceNow.

You can select if you don't want to have an account in ServiceNow deprovisioned on role changes.

Configuring Contact Attributes

Figure 2. Mapping Contact attributes for provisioning in ServiceNow App

You can use Hire2Retire’s attribute mapping and transformation capabilities to define how identity data is populated in ServiceNow. Both HR and IdP attributes can be mapped to ServiceNow fields to ensure that user accounts are created with accurate and complete information.