ServiceNow App Trigger Workflow

ServiceNow App integrates seamlessly with ServiceNow. This integration simplifies service management processes by enabling users to programmatically trigger predefined workflows in ServiceNow directly from Hire2Retire, automating key processes and enhancing operational efficiency.

Note: If you do not find the table in the Select Table dropdown, follow the steps to create an Import set web service in ServiceNow.

Configuring Trigger Workflow

In the given workflow, configuration triggers when a contact is onboarded. It automatically creates a record in the Asset Provisioning table to assign a laptop to the new hire.

Figure 1. Creating a Trigger Workflow

The asset is linked to the contact’s Department. If Contact's department is Product, it will be assigned Macbook, else it will be assigned a Lenovo laptop.

Figure 2. Mapping HR attributes during trigger workflow configuration in ServiceNow App