ServiceNow App Order Guide
The ServiceNow App enables Hire2Retire to automatically trigger ServiceNow Order Guides based on employee lifecycle events. Order Guides allow multiple related service requests, such as equipment, access, and account setup, to be bundled and executed as a single request. This ensures that all required resources are provisioned in a coordinated manner during lifecycle events like onboarding or role changes.
Request Order Guide¶
The Order Guide action in the ServiceNow App allows you to automatically trigger an order guide in ServiceNow based on lifecycle events, such as onboarding or role change.
A single Order Guide request is generated based on identity conditions, eliminating the need for multiple manual service requests.
Policy Configuration¶
You can specify condition(s) based on the contact's AD attributes and group memberships to process the Order Guide action. The action will be processed if the user has been added or removed from the specified groups or if certain attributes match the given conditions.
Configuring Order Guide¶
When a new contact is onboarded, the Onboarding Order Guide in Hire2Retire can be automatically triggered. For instance, as soon as the onboarding event is recorded in Hire2Retire, the system uses the predefined order guide to submit a request in ServiceNow. This request may include setting up the contact’s laptop, provisioning the necessary software, all in a single, streamlined process.
You can provide the order guide summary and select the available attributes. You can also map the values to populate the attributes. You can also add any additional attributes apart from the default attributes using the + sign. Refer to the example workflow images available below.
Note: Hire2Retire currently does not support Order Guides that require variables or additional configurations.
