Configure ServiceNow with Access Certification
Hire2Retire Access Certification creates ServiceNow for application access remediation. For every rejected application access, a ticket is created in ServiceNow. Hire2Retire then tracks the ticket status and updates the remediation status in Access Certification to Fixed when the corresponding ServiceNow ticket is marked complete.
Ticket Completion Tracking on ServiceNow¶
Hire2Retire continuously tracks the status of tickets created for access remediation. You can define which ticket attribute and value indicate that a ticket has been completed.
When the configured attribute matches the specified value, Hire2Retire automatically updates the associated Application Access Remediation Status to Fixed, based on the defined condition. For Example, the attribute Status and value Resolved are configured as the completion criteria. Whenever the ticket's status changes to Resolved, the corresponding Application Access Remediation Status will be marked as Fixed.
Ticket status updates may take up to 30 minutes to sync with Hire2Retire.
Ticket Details for Access Remediation¶
You can configure the information included in ServiceNow tickets created for access remediation. Some fields are pre-populated by default and can be updated if required. Additional ticket attributes can be added using the + option located at the bottom right corner of the form.
