Configure Jira Service Management with Access Certification
Jira Service Management can be configured in Access Certification to automatically create service desk tickets for each access remediation. Each ticket is created in Jira Service Management whenever an access request is remediated. Once configured, Hire2Retire continuously monitors ticket status in Jira Service Management and updates the remediation status in Access Certification based on the defined completion rule.
Configuring Jira Service Management as a Service Desk¶
Select Status Attribute and Value for Completion Tracking¶
The remediation status is automatically marked as Fixed when the ticket reaches the selected status value. The status attribute can be selected from a dropdown to track ticket progress. You can also choose the value that represents completion, so the remediation status can be finalized automatically.
For example, if the status attribute is set to 'Status' and the value is 'Resolved', the remediation status is marked as Fixed when the ticket reaches Resolved in Jira Service Management.
Access Remediation - Ticket Details¶
This section displays the ticket details that will be created in Jira Service Management for access remediation. Some fields are pre-populated by default and can be updated if required. Additional ticket attributes can be added using the + option located at the bottom right corner of the form.
