ServiceNow Connection

ServiceNow on Hire2Retire uses Basic Authentication.

Please refer to the document Basic auth for rest APIs to know more about Basic Authentication in ServiceNow.

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Object	Permission
User account	To interact with all records

View all permissions that users can have to access entities in ServiceNow.

Link ServiceNow Account

In this step, you can view all ServiceNow connections created during the Lifecycle step for your tenant and select the one you want to use.

Figure 1. Select Connection for ServiceNow on Access Manager

Add Connection

To link your ServiceNow account using Basic Authentication, first specify your ServiceNow Instance URL.

Figure 2. Authentication Form for ServiceNow Basic Authentication on Access Manager

What is an Instance URL?

When you visit ServiceNow, you will see a URL such as https://abc.service-now.com. This is your Instance URL.

Figure 3. Instance URL for ServiceNow

Next, enter the username and password for an account that has the required privileges to create tasks in the Task table.

Figure 4. Username and Password for ServiceNow to authenticate