Freshservice Connection

Freshservice integration in Hire2Retire uses API Key Authentication. Please refer to the document Freshservice API documentation to know more about API Key Authentication in Freshservice.

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Link Freshservice Account

You can either set up a new connection to Freshservice, or you can use any existing connection created under the Lifecycle (ServiceDesk) section available to all Hire2Retire accounts in your Organization.

Figure 1. Select Connection for Freshservice on Access Manager

Add Connection

Step 1. Specify your Freshservice Instance URL. When you open your Freshservice account in the browser, you can find the Freshservice Site URL as https://Subdomain.freshservice.com.

Figure 2. Creating Connection for Freshservice on Access Manager

Step 2. Enter your Freshservice API Key.

How to get API key?

1. Login to your Freshservice Console with the administrator privileges.

2. Click on your profile picture in the top right corner of your portal and open Profile Settings page.

   

   Figure 3. API key generation for Freshservice
   
   

3. Click on the I'm not a robot checkbox in the Delegate Approvals section.

   

   Figure 4. API key generation for Freshservice
   
   

4. Copy the API key and paste it into the Hire2Retire connection form in Access Manager. If you Reset API key in Freshservice, the existing Hire2Retire or Access Manager connection will stop working. A new connection must be created using the updated API key.

   

   Figure 5. API key for Freshservice
   
   

5. Click Link Account in Access Manager to successfully establish the connection.

   

   Figure 6. Establishing the Connection for Freshservice on Access Manager