Access Request - ServiceDesk Fulfillment¶
Hire2Retire Access Request supports ticket-based fulfillment of application requests by integrating with Service Desk platforms. For each approved Application Request, a ticket is created in the Service Desk Application, which is configured on the Application Configuration page. Hire2Retire automatically tracks the status of the ticket to automatically mark the Application Request as Fulfilled or Revoked when the corresponding ticket is marked complete on the Service Desk portal.
You can configure both the ticket details and the completion criteria used by Hire2Retire to determine when fulfillment or revocation is complete.
Ticket Completion Tracking¶
Hire2Retire continuously monitors the completion of the tickets created for fulfillment and revocation. You can define which ticket attribute and value signify that the ticket is completed.
When the configured attribute reaches the specified value, Hire2Retire automatically updates the associated application request status as Fulfilled or Revoked, depending on the case. For Example, if the attribute Status and value Resolved are configured as the completion criteria, the application request will automatically be marked as fulfilled when the ticket status changes to Resolved.
Ticket status updates may take up to 30 minutes to sync with Hire2Retire.
Ticket Details for Access Fulfillment and Revocation¶
You can configure the information included in Service Desk tickets created for both access fulfillment and access revocation. Some fields are pre-populated by default and can be updated if required. Additional ticket attributes can be added using the + option located at the bottom right corner of the form.
