Trigger Workflow

Hire2Retire integrates with ServiceNow to enable automated workflow execution based on employee lifecycle events. This allows you to programmatically trigger predefined workflows in ServiceNow, streamlining service management and reducing manual effort.

Note : If the required table is not available in the Select Table dropdown, follow the steps to create an Import set web service in ServiceNow.

Configuring Trigger Workflow

You can configure workflows to automatically execute actions when specific lifecycle events occur. For example, the given workflow configuration triggers when an employee is onboarded. It automatically creates a record in the Asset provisioning table to assign a laptop to the new hire.

Figure 1. Creating a Trigger Workflow

The workflow uses employee attributes to define provisioning logic. The asset is linked to the employee’s email and Department. Conditional logic is applied to determine the device type. If the employee's title is Manager, a MacBook will be assigned; otherwise, a Lenovo.

Figure 2. Mapping HR attributes during trigger workflow configuration in ServiceNow App