Trigger Workflow

Hire2Retire IGA integrates seamlessly with ServiceNow, This integration simplifies service management processes by enabling users to programmatically trigger predefined workflows in ServiceNow directly from Hire2Retire, automating key processes and enhancing operational efficiency.

Note : If you do not find the table in the Select Table dropdown, follow the steps to create an Import set web service in ServiceNow.

Configuring Trigger Workflow

In given workflow configuration triggers when an employee is onboarded. It automatically creates an record in Asset provisioning table to assign laptop to the new hire.

Figure 1. Creating a Trigger Workflow

The asset is linked to employee’s email and Department. If Employee's title is Manager it will assign Macbook else it will assign Lenovo.

Figure 2. Mapping HR attributes during trigger workflow configuration in Hire2Retire IGA