Review

The ServiceNow Hire2Retire IGA application allows administrators to monitor and review employee lifecycle events—such as hiring, termination, and role changes—that are pushed from the Hire2Retire platform for all synced flows.

This guide explains how to use the Review page in the Hire2Retire IGA application on ServiceNow to view, track, and evaluate these events.

Setup

To set up review functionality in Hire2Retire IGA on ServiceNow, check the "Enable pending event review capability on ServiceNow" in the Deployment Setting of your flow on Hire2Retire.

Figure 1. ServiceNow configuration settings in Hire2Retire

Setup Review Policy

Configure the Review Policy by following the steps mentioned on the Review Policy.

Assign Roles

Assign the roles mentioned in the Roles page for the Reviewer persona to all the users who will review the pending events.

You can access the Review either from the Application Navigation menu on ServiceNow or from the Review on ServiceNow button on the Review page of your Hire2Retire application.

Figure 2. Accessing Hire2Retire IGA from the ServiceNow portal

Figure 3. Launching Hire2Retire IGA from the Hire2Retire platform

As an Hire2Retire admin, you can view all the workflows that have review enabled on Hire2Retire IGA.

Figure 4. Selecting a lifecycle flow

Figure 5. Flow detail view

You can use the built-in filters to refine event data based on lifecycle type, operation type, date range, employee name, or employee ID. The reviewers assigned as per the review policy can only review the events assigned to them. The Hire2Retire IGA admins can review any event.

You can click any event to view detailed information about that specific lifecycle event.

Figure 6. Detailed view of a selected event

You can either review each event separately or you can review multiple events at once.

Figure 7. Reviewing an individual event through the modal view

Figure 8. Bulk approval/rejection of multiple events

While reviewing multiple events at once, you can select the events to be reviewed by using the checkbox on the left and then Approve or Reject all selected events. All reviewers can review events from the My Review page, Review widget on the ServiceNow portal (if enabled by the admin) or the Approvals widget on the Self Serve Portal.

Note: If a conflicting review decision is made in both Hire2Retire and Hire2Retire IGA, the decision that is executed first will take precedence.