Create Record

Hire2Retire IGA integrates seamlessly with ServiceNow, enabling automated record creation in ServiceNow tables as part of your business workflows. This integration simplifies service management processes by eliminating manual data entry and ensuring accurate, consistent information transfer between systems. Record creation can be triggered on the basis of one of more lifecycle events on Hire2Retire.

Note: If you do not find the table in the Select Table dropdown, follow the steps to create an Import set web service in ServiceNow.

Configuring Create Record

The below example automates the creation of onboarding tasks within the ServiceNow platform based on incoming HR data. Specifically, it monitors for “Onboard” and “Hire” operations and, upon detection, automatically generates a task in the Task table for the respective employee.

Figure 1. Creating a Record in Hire2Retire IGA

The task is assigned to the Premises security team to register the new employee to register for the their biometric entry system.

Figure 2. Mapping HR attributes during record configuration in Hire2Retire IGA

By automating this step, the process reduces manual tracking, improves compliance, and ensures that all new hires complete their biometric registration in a timely and consistent manner.