Observe

The ServiceNow Hire2Retire IGA application allows users to monitor and manage employee lifecycle events—such as hiring, termination, and role changes—that are pushed from the Hire2Retire platform.

Setup

You can enable data Push in Hire2Retire from the Deployment Settings page on Hire2Retire.

Figure 1. ServiceNow Configuration settings in Hire2Retire

To be able to access the Observe Page on Hire2Retire you will need to have all the necessary roles for the Hire2Retire Viewer Person as mentioned on the Roles page

Details

You can access the Observe page on Hire2Retire IGA by navigating to the Hire2Retire IGA application in the ServiceNow portal.

Figure 2. Accessing Hire2Retire IGA from the ServiceNow portal

Additionally you can launch it directly from the Hire2Retire.

Figure 3. Launching Hire2Retire IGA from the Hire2Retire platform

If the Sync is not enabled, you will be guided to enable the Sync from Hire2Retire.

Figure 4. Observe page when sync settings are not configured

You can search for and select the workflow and see all the events.

Figure 5. Selecting a lifecycle flow

You can use the built-in filters to refine event data based on: Lifecycle, Operation, Date Range, Employee Name or ID. You can click any event to view detailed information about that specific lifecycle event.

Figure 6. Flow detail view

Figure 7. Employee detail view

Figure 8. Detailed view of a selected Employee