Connection

ServiceDesk on Hire2Retire uses OAuth2.0.

Please refer to the document ServiceDesk API documentation to know more about OAuth2.0 authentication in ServiceDesk.

We at RoboMQ pay atmost attention to keep your account secure. See our Security and Privacy Policies to learn more about how RoboMQ handles your account access.

Scopes for Entities

ServiceDesk Plus Cloud APIs use selected scopes, which control the type of resource that the RoboMQ application can access.

Entity	Permission	Description
Request	Create new requests, Read all your assets (SDPOnDemand.requests.CREATE, SDPOnDemand.assets.READ)	Ability to create requests and read assets
Problem	Create new problems, Read all your assets (SDPOnDemand.problems.CREATE, SDPOnDemand.assets.READ)	Ability to create problems and read assets
Change	Create new changes, Read all your assets (SDPOnDemand.changes.CREATE, SDPOnDemand.assets.READ)	Ability to create change and read assets
Solution	Create new solutions, Read all your personalization (SDPOnDemand.solutions.CREATE, SDPOnDemand.general.READ)	Ability to create solutions and read topics
Task	Create new personalization (SDPOnDemand.general.CREATE)	Ability to create tasks.

Link ServiceDesk account on Hire2Retire

Step 1. Specify the Data Center.

ServiceDesk Plus Cloud is hosted at multiple data centers, and therefore available on different domains. There are 8 different domains for ServiceDesk Plus Cloud’s APIs, and you will have to use the one that is applicable to you.

Figure 1. Creating Connection for ServiceDesk on Hire2Retire

Step 2. Select the Entities which you want to process.

Figure 2. Creating Connection for ServiceDesk on Hire2Retire

Step 3. Click on the Link Account button to authorize the registered app to retrieve information associated with the chosen Entity.

Figure 3. Creating Connection for ServiceDesk on Hire2Retire

Step 4 By clicking Accept you grant the app permission to access data within your Zoho account.

Figure 4. Creating Connection for ServiceDesk on Hire2Retire