Connection
ManageEngine on Hire2Retire uses OAuth2.0.
Please refer to the document ManageEngine API documentation to know more about OAuth2.0 authentication in ManageEngine.
We at RoboMQ pay atmost attention to keep your account secure. See our Security and Privacy Policies to learn more about how RoboMQ handles your account access.
Scopes for Entities¶
ManageEngine ServiceDesk APIs use selected scopes, which control the type of resource that the RoboMQ application can access.
| Entity | Permission | Description |
|---|---|---|
| Request | Create new requests, Read all your assets (SDPOnDemand.requests.CREATE, SDPOnDemand.assets.READ) | Ability to create requests and read assets |
| Problem | Create new problems, Read all your assets (SDPOnDemand.problems.CREATE, SDPOnDemand.assets.READ) | Ability to create problems and read assets |
| Change | Create new changes, Read all your assets (SDPOnDemand.changes.CREATE, SDPOnDemand.assets.READ) | Ability to create change and read assets |
| Solution | Create new solutions, Read all your personalization (SDPOnDemand.solutions.CREATE, SDPOnDemand.general.READ) | Ability to create solutions and read topics |
| Task | Create new personalization (SDPOnDemand.general.CREATE) | Ability to create tasks. |
Link ManageEngine account on Hire2Retire¶
Step 1. Specify the Data Center.
ManageEngine ServiceDesk is hosted at multiple data centers, and therefore available on different domains. There are 8 different domains for ManageEngine ServiceDesk’s APIs, and you will have to use the one that is applicable to you.
Step 2. Select the Entities which you want to process.
Step 3. Click on the Link Account button to authorize the registered app to retrieve information associated with the chosen Entity.
Step 4 By clicking Accept you grant the app permission to access data within your Zoho account.
