Overview

Using the Integration capabilities on Hire2Retire you can create Issues on Jira Service Management for various employee lifecycle changes. Read the official documentation of Jira Service Management here.

Figure 1. Jira Service Management on Hire2Retire

Configuring Issues to be created on Jira Service Management

Create Issue(s)

You can create one or more issue(s) according to the requirement. The selected operation(s) and summary will be reflected in the summary table. You can edit and delete the issue(s) as per the need.

Conditional ITSM

You can give specific condition(s) based on attribute(s) and group(s) membership to process integration. The ticket(s) will be processed if the user has been added or removed from the specified group(s) or if certain attribute(s) matches the given condition(s).

For example, if the employee is promoted to the position of senior software developer, then the integration ticket can be made to assign them a new MacBook Pro.

Figure 2. Conditional ITSM on Hire2Retire

Choose Operation(s)

You can choose the operation(s) on which the specific issue(s) are created in the Jira Service Management. Following are the lifecycle operations for issues that can be created on Jira Service Management:

1. New Hire/Rehire Onboard
2. New Hire/Rehire Preboard
3. Update
4. Termination
5. Schedule Termination
6. Termination: Account Deletion
7. All type of Leaves ( Long Term, FMLA, Security Discipline, Legal )

Figure 3. Configure lifecycle operations for Jira Servcie Management

Select Project

You can select the Project from the dropdown list. The list contains all the Jira Service Management projects of your organization.

Select Request type

The list contains all the Request types in the selected project.

Select attributes

You can select the attributes of the Service Management issue that you want to populate. You can map values from the AD to populate these attributes. You can also use Hire2Retire's powerful data transformation capabilities using Excel Style functions.

Figure 4. Configuring Issues for Jira Service Management on Hire2Retire