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Overview

Using the Provisioning on Hire2Retire you can provision and deprovision users on Playvox. Read the official documentation of Playvox here.

Playvox Application on Hire2Retire

Figure 1. Playvox Application on Hire2Retire

Define Role Definition

Provisioning Type

Define Role(s)

You can assign a Role to any user based on their AD attributes. You can define complex conditions using AND and OR logic. You can also use the Group memberships in AD to define Roles. For example, In Figure 2 the rules are defined on the basis of Department (Contains). If the rules are passed then only user(s) will get provisioned. If no rule passes and the user(s) is present in Playvox then deprovisioning is performed for the user(s).

Playvox ScimManager Table1

Figure 2. Provision users with following rule definitions

Map the rules defined in first table with the Roles provided by Playvox.

Freshservice ScimManager Table2

Figure 3. Role to Playvox Role Mapping

You can also select default roles in Playvox. For if and only if 'Developer' Role is passed and it is not mapped in the second table then the selected default Playvox Roles will be assigned to the user(s).

Freshservice ScimManager Default Roles

Figure 4. Default Role in Playvox to add to rest roles

Process All Employees

All user(s) will be provisioned on Playvox.

Playvox ScimManager Process All Employees

Figure 5. Process All Employees

Provision User

You can decide to either provision or deprovision user(s) using Provisioning.

You can provision one or more user(s) according to the requirement. User(s) can be created, updated or reactivated in provisioning operation. You can deprovision one or more user(s) according to the requirement. User(s) can be terminated in deprovisioning operation.

Playvox Form Operations

Figure 6. Configure lifecycle operations for Playvox

Map attributes on Playvox

You can populate a user's profile in Playvox by mapping attributes incoming from the AD. You can also use Hire2Retire's powerful data transformation capabilities using Excel Style functions.

Playvox Form Attributes

Figure 7. Select Playvox attributes