Overview

Using the Provisioning on Hire2Retire you can provision and deprovision users on Genesys. Read the official documentation of Genesys here.

Figure 1. Webex Application on Hire2Retire

Define Role Definition

Provisioning Type

Define Role(s)

You can assign a Role to any user based on their AD attributes. You can define complex conditions using AND and OR logic. You can also use thee Group memberships in AD to define Roles.

You can also select default roles in Genesys. For if and only if 'Sales Officer' Role is passed and it is not mapped in the second table then the selected default License(s) and Role(s) in Genesys will be assigned to the user(s).

Process All Employees

All user(s) will be provisioned on Genesys.

Provision User

You can decide to either provision or deprovision using Provisioning.

You can provision one or more user(s) according to the requirement. User(s) can be created, updated or reactivated in provisioning operation. You can deprovision one or more user(s) according to the requirement. User(s) can be terminated in deprovisioning operation.

Map attributes on Genesys

You can select the attributes provided by Genesys that you want to populate. You can map values from AD/Entra ID/Hybrid to populate these attributes. You can also use Hire2Retire's powerful data transformation capabilities using Excel Style functions.