Overview

Using the Access on Hire2Retire you can provision and deprovision users on Genesys. Read the official documentation of Genesys.

Figure 1. Genesys Application on Hire2Retire

Define Provisioning Criteria

Provisioning Type

Provision Employee by Role

You can assign a Profile to any user based on their AD and HRIS attributes. You can define complex conditions using AND and OR logic. You can also use the Group memberships in AD to define Roles. The Profiles are used to assign roles in Genesys. For Example, in Figure 2, the rules are defined on the basis of Department (Equals). If the rules are passed then only user(s) will get provisioned. If no rule passes and the user(s) is present in Genesys then deprovisioning is performed for the user(s).

Figure 2. Provision users with the following rule definitions

You can enable the "Do not deprovision upon change of profile or role" checkbox to prevent users from being deprovisioned on Genesys due to a role mismatch.

Figure 3. Do not deprovision users upon change of profile or role

Provision All Employee(s)

All user(s) will be provisioned on Genesys.

Provision User

You can decide to either provision or deprovision using Access.

• Provisioning - You can provision one or more user(s) to Genesys according to the requirement. User(s) can be created, or updated in provisioning operation.

• Deprovisioning - You can deprovision one or more user(s) according to the requirement. User accounts will be deactivated on Genesys upon deprovisioning.

Figure 4. Configure lifecycle operations for Genesys

Map Attributes on Genesys

You can populate a user's profile in Genesys by mapping attributes incoming from the AD and HRIS. You can also use Hire2Retire's powerful data transformation capabilities using Excel Style functions.

Figure 5. Select Genesys attributes