ServiceNow Actions

Actions are the operations (or API operations) that you can perform on ServiceNow (Privileged) by a simple drag & drop with data mapping of elements and values from your input trigger, derived values using formulas or a desired constant that you may wish to map.

All of the actions that you see below automate what you can do manually on your ServiceNow instance.

As shown below, you can create, update, or delete incidents or records in your ServiceNow account in response to a trigger event.

Figure 1. Actions for ServiceNow Application on Connect iPaaS

Create a New Incident

You can use this action to create a new incident in your ServiceNow (Privileged) instance's incident table. You can define the incident parameters by giving a default value or by mapping the data from trigger events.

Figure 1. Create a New Incident ServiceNow Action on Connect iPaaS

Update Incident(s)

You can use this action to update the incident(s) in your ServiceNow (Privileged) instance. You can define the incident parameters by giving a default value or by mapping the data from trigger events. Incident(s) that match the specified criteria will be updated in the incident table.

Figure 2. Update Incidents ServiceNow Action on Connect iPaaS

Delete Incident(s)

You can use this action to delete the incident(s) in your ServiceNow (Privileged) instance. Incident(s) that match the specified criteria will be deleted from the incident table.

Figure 3. Delete Incidents ServiceNow Action on Connect iPaaS

Create a New Record

You can use this action to create a new record in your ServiceNow (Privileged) instance. You can create a new record in the selected table by giving default value or by mapping the data from trigger events.

Figure 4. Create a New Record ServiceNow Action on Connect iPaaS

Update Record(s)

You can use this action to update the record(s) in your ServiceNow (Privileged) instance. You can update the record by giving default value or by mapping the data from trigger events. Record(s) that match the specified criteria will be updated in the selected table.

Figure 5. Update Record(s) ServiceNow Action on Connect iPaaS

Delete Record(s)

You can use this action to delete the record(s) in your ServiceNow (Privileged) instance. Record(s) that matches the specified criteria will be deleted from the table.

Figure 6. Delete Records ServiceNow Action on Connect iPaaS