ServiceNow Triggers

Connect iPaaS provides four triggers for ServiceNow (Privileged). All ServiceNow (Privileged) triggers use a Webhook, enabling users to monitor real-time events.

1. New Incident Created
2. Incident Updated
3. New Record Created
4. Record Updated

Figure 1. Triggers for ServiceNow Application on RoboMQ Connect iPaaS

New Incident Created

The flow will get triggered when a new incident is created in the ServiceNow (Privileged) incident table. Optionally, you can define filters if you want to monitor the created incident of a specific group of incidents.

Figure 2. ServiceNow (Privileged) trigger New Incident Created on RoboMQ Connect iPaaS

Incident Updated

The flow will get triggered when an incident is updated in the ServiceNow (Privileged) incident table. Optionally, you can define filters if you want to monitor the change of a specific group of incidents.

Figure 3. ServiceNow (Privileged) trigger Incident Updated on RoboMQ Connect iPaaS

New Record Created

When a new record is generated in a ServiceNow (Privileged) table, the flow will get triggered. You have to select the table you want to monitor the records from. Optionally, you can define filters if you want to monitor the create records of a specific group of records.

Figure 4. ServiceNow (Privileged) trigger New record Created on RoboMQ Connect iPaaS

Record Updated

When a record is updated in the selected ServiceNow (Privileged) table, the flow will get triggered. You have to select the table you want to monitor the records from. Optionally, you can define filters if you want to monitor the change of a specific group of records.

Figure 5. ServiceNow (Privileged) trigger Record Updated on RoboMQ Connect iPaaS