PagerDuty Data Mapping

Data Mapping and Transformation is one of the powerful features of Connect iPaaS. When you create a workflow certain attributes of your trigger application are available to the Action application for data mapping while making API calls.

These attributes can be mapped to the specific attributes of the Action application. This powerful capability not only allows field mapping but it also allows complex transformation using excel style functions to apply hundreds of formulas and operations. The choice of excel style function makes data mapping on Connect iPaaS easy for business users who are already well versed with Microsoft Excel formulas.

Example Scenario with PagerDuty Trigger

In the example workflow shown below, PagerDuty is the trigger application. You can access the following attributes of the PagerDuty event in any of the application actions while designing your workflow.

• Urgency - High or Low
• Created at - Incident created date
• Title - Title of the Incident
• Incident Number - The number of the incident Number (Example: 33).

Figure 1. Data Mapping on PagerDuty Application

As shown in the Figure above, we are mapping parameters from PagerDuty "Incident Created" trigger to the ServiceNow (Privileged) Action of creating a new incident.

We can create the ServiceNow incident based on data attributes of the PagerDuty trigger event. In this example, the Number of the ServiceNow incident is mapped using "Incident Number", Urgency of the ServiceNow incident evaluated using the "Urgency" of PagerDuty trigger event, and Short description is constructed as a text string using "Title" attribute of PagerDuty trigger event.