Jira Service Management Triggers

Connect iPaaS provides three triggers for Jira Service Management. These trigger on Connect iPaaS are real time triggers. As soon as the entity gets created, updated, or deleted in the Jira Service Management account, Connect iPaaS will be notified of it and it will perform an action according to your workflow.

Following are the triggers for Jira Service Management on Connect iPaaS

1. Entity Created
2. Entity Deleted
3. Entity Updated

Figure 1. Triggers for Jira Service Management on RoboMQ Connect

Setting up the trigger for your workflow

After selecting one of the triggers for your Jira Service Management workflow, you have to select the entity for which you want to watch the changes. Connect iPaaS supports the following entities for Trigger on Jira Service Management:

• Request: A request is simply a unit of work within Jira that will be traced through a workflow, from creation to completion.
• Project: A project is a collection of issues that are held in common by purpose or context.
• User: A user is anyone who can log in to the system.
• Comment: It is used to tell what work has been done on an issue or to give any information.
• Worklog: It is used to keep track of work that has been done. 

Learn here about all the entities on Jira Service Management along with their attributes.

Entity Created

It triggers your workflow when a new entity is created in your Jira Service Management account. As shown in Figure 2, Connect iPaaS will be notified if the Request created in the Jira Service Management account satisfies the following criteria:

• Priority of the Request equals Highest AND Summary contains Server Outage.

Figure 2. Entity Created Trigger for Jira Service Management on Connect iPaaS

Entity Deleted

It triggers your workflow when an entity is deleted from your Jira Service Management account.

As shown in Figure 3, Connect iPaaS will be notified if the User deleted from the Jira Service Management account satisfies the following criteria:

• User Name of the user equals test projects.

Figure 3. Entity Deleted Trigger for Jira Service Management on Connect iPaaS

Entity Updated

It triggers your workflow when an entity is updated in your Jira Service Management account.

In Figure 4 below, Connect iPaaS will be notified of any Project is updated in Jira Service Management which satisfies the following criteria:

• Project Lead of the project equals test projects.

Figure 4. Entity Updated Trigger for Jira Service Management on Connect iPaaS