Jira Service Management Overview

Jira Service Management delivers an intuitive interface, a revolutionary new take on SLAs, customizable team queues, real-time reporting, and more. It is used by Customers, Helpdesk Agents for Helpdesk Ticketing or Problem Management.

Read the official documentation of Jira Service Management here.

Jira Service Management on Connect iPaaS

Connect iPaaS enables you to integrate the Jira Service Management with other SaaS and Enterprise applications.

You can build a workflow to create, update, delete entities, add a user to a group or delete a user from the group in your Jira Service Management account, based on triggers from other applications.

Conversely, you can perform actions on other applications based on events in your Jira Service Management account.

Figure 1. Jira Service Management on Connect iPaaS