WhatsApp Use Cases¶
Here are a few popular use-cases of WhatsApp integrations with other applications available on Connect iPaaS:
WhatsApp + ServiceNow + Outlook | Urgent Issues Notification¶
As and when a new incident or ticket gets logged in ServiceNow, there is an immediate action to notify the team members via Outlook as well as WhatsApp. This use case shows how you can instantly notify your support team about the urgent issues to be addressed by sending a message via WhatsApp.
Other Possible Usecase Scenarios:
WhatsApp + Salesforce = Omnichannel Customer Experience
WhatsApp + Dynamics 365 = Personalized Campaign Management
WhatsApp + Slack = Automate Order Alerts