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Twilio Use Cases

Here are a few popular use-cases of Twilio integrations with other applications available on Connect iPaaS:

Twilio + Magento + Salesforce | Streamlined Orders

This workflow use case shows how new contact records get created in Salesforce with attributes like First Name, Last Name, Email, and Store ID upon receipt of new orders in the Magento e-commerce store. This triggers an automatic SMS notification to the relevant users’ mobile phone via Twilio, streamlining the order management process.

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Twilio + Salesforce + Gmail + Slack | Lead Notifications

This use case shows how leads are notified in real-time to the relevant user's email, message channel, and mobile number via Gmail, Slack, and Twilio respectively upon the creation of new leads in Salesforce.

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Twilio + Libelium + Salesforce + ServiceNow | Automated IoT Alerts

This use case shows how to automate the process of sending alerts from the IoT Sensors whenever it goes beyond the specified threshold. In this workflow, a new action is triggered in Salesforce for warehouse overheating from Libelium. This further triggers an action in ServiceNow to create a new incident alert and sends a message to a specific phone number via Twilio.

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