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ServiceNow Overview

ServiceNow provides service management software as a service. It helps businesses to structure their work and automate service processes by cutting down their time in addressing service issues. ServiceNow specializes in IT services management (ITSM), IT business management (ITBM), and can also be used within various departments in a company.

Read the official documentation of ServiceNow here.

All the documentations in this section are for Connector "ServiceNow (Privileged)" in RoboMQ Connect iPaaS platform.

ServiceNow (Privileged) on Connect iPaaS

Connect iPaaS enables you to integrate ServiceNow (Privileged) with other SaaS and enterprise applications. You can build a workflow to manage records based on certain events in other applications. Conversely, you can perform actions on other applications based on changes in records in your ServiceNow account. There are two types of records for ServiceNow (Privileged) application on Connect iPaaS:

Incident record: As the most popular entity in ServiceNow for IT Service Management, Connect iPaaS handles the record in the Incident table explicitly for the ease of use in both ServiceNow trigger and action node(s).

Record: This represent the general record in any table of you ServiceNow instance. Whenever you choose a trigger or action node which manages "Record", you will be asked to selected a table on which you will be either entering a data or get notified whenever a new entry is created in the selected table.

ServiceNow (Privileged) Application on Connect

Figure 1. ServiceNow (Privileged) Application on Connect iPaaS