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ServiceNow Data Mapping and Transformation

Data Mapping and Transformation is one of the powerful features of Connect iPaaS. When you create a workflow, certain attributes of your trigger application are available to the Action application for data mapping while making API calls.

These attributes can be mapped to the specific attributes of the Action application. This powerful capability not only allows field mapping but it also allows complex transformation using Excel style functions to apply hundreds of formulas and operations. The addition of Excel style function makes data mapping on Connect iPaaS easy for business users who are already well versed with Microsoft Excel formulas.

Example Scenario with ServiceNow (Privileged) Trigger

In the example workflow shown below, ServiceNow (Privileged) is the trigger application. You can access the attributes in any of the application actions while designing your workflow. In ServiceNow (Privileged), attributes will depend on the action you will choose.

ServiceNow (Privileged) data mapping and transformation

Figure 1. Data Mapping for ServiceNow (Privileged) Application on RoboMQ Connect

As shown in the figure above, you can map parameters from ServiceNow (Privileged) New Incident Created trigger to create incident action in PagerDuty.