SAP C4 Use Cases¶
Here are a few popular use-cases of SAP C4 integrations with other applications available on Connect iPaaS:
SAP C4 + Salesforce + Slack | Customer Engagement and Interaction¶
This use case shows how you can automate customer interaction and engagement by integrating SAP C4 with Salesforce and Slack. You can see how a new chat entity gets created in SAPC4, which triggers a response in Salesforce to map the data of the contact to manage the customer engagement. Further, a message gets posted on the Slack channel to notify the sales and marketing team to initiate the interaction with the customer and enable customer engagement.
Other use cases:
SAP C4 + Salesforce | Synchronization of New Opportunities
SAP C4 + HubSpot | New Contact Creation