Actions are the operations (or API operations) that you can perform on PagerDuty by a simple drag and drop and data mapping of elements and values from input trigger, derived values using formulas or a desired constant that you may wish to map.
All of the actions that you see below automate what you can do manually on PagerDuty.
As shown below, you can Create or Update Incident and User in your PagerDuty account in response to a trigger event.
Set up PagerDuty action in your workflow¶
After selecting the action as "Create Incident" as above, you can continue to configure or set up your action parameter that will define the incident in the PagerDuty application.
The services name that the incident is created against.
- User - This is the user to be assigned to the new incident. If
Useris chosen, then a drop-down list of all users will be provided.
- Escalation Policy - If
Escalation Policyis chosen, then a drop-down list of all escalation policies will be provided.
The name of the incident.
The description of the incident.
Can be High or Low.
After selecting the action as "Update Incident", you can continue configuring incidents to be updated. For this, you have the option to set
Or condition to the incident fields/attributes.
Name of the user to be created.
Email address of the user to be created.
Defines the access rule of the user in the PagerDuty account. Can be a Global Admin, Manager, Responder, Team Responder, Observer, Stakeholder, Restricted Access.
Describes the job title of the user created.
After selecting the action as "Update User", you can continue configuring users to be updated. For this, you have the option to set
Or condition to the user fields/attributes.