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Dynamics 365 CRM Overview

Microsoft Dynamics 365 is a set of intelligent business applications that helps you run your entire business and deliver greater results through predictive, AI-driven insights. It is the product line of Enterprise resource planning (ERP) and CRM (Customer Relationship Management) platform. CRM is a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. Microsoft Dynamics 365 CRM helps you manage and maintain customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.

Read the official documentation of Dynamics 365 CRM here.

Dynamics 365 CRM on Connect iPaaS

Connect iPaaS enables you to integrate Dynamics 365 CRM with other SaaS and enterprise applications. You can build a workflow to create, update or delete an object based on certain events in other applications. Conversely, you can perform actions on other applications based on certain changes of objects in your Dynamics 365 CRM account.

Dynamics 365 CRM Application on Connect

Figure 1. Dynamics 365 CRM Application on Connect iPaaS